This article is also available in:
Availabilities

These are availability variations. If you change the availability for a particular product (date, month, option, tour, source, group, season) the system will automatically create a variation here.

This section shows an overview of your variations with the following default columns:

Product
Group
Open - whether the availability is open or closed
Capacity
Score - the higher the more general, indicate which one gets applied if two different availabilities overlap (like a product availability on a day and a source that has a season that changes it)



You may also add another columns by Show Columns button:

Option
Tour
Date
Source
Weekday
Month
Season
Allocation

You can use Bulk Actions:

Delete All
Rescore
Update All

You can Save Searches, Export and Generate Report as usual.

Note also an option to Debug Availability Issue.



Just select desired:

Currency
Source
Booking Date
Travel date
Product
Option
Tour

You will get exact information about actual availability then.

Closures

You may set closures in a similar way to opening hours, through the + New Closure button. The difference is that you are choosing Date From and Date To, instead of time and that you may also state the reason for the closure.

Closures will affect selected Sources on selected Weekdays everywhere and close availability for those travel dates. Products will not be on sale for that period.

You can add a closure to an Option and Tour. This is for cases where a product includes an option to add entry to an attraction and the attraction is closed on certain dates, but other parts of the tours are open.

You may use Bulk Actions (Delete All, Update All), Saved Searches, Export and Generate Report as usual.

Available columns here are:

Name
Product
Option
Tour Time
From
To
Weekdays
Sources
Product Destination



Rates

Here you can see an overview of all your Rates. The main default columns are:

Type - Retail, Commission, Wholesale, Cost, Strike
Product
Currency
Adult
Child
Score - works in a same way as for Closures



Via Show Columns button you may add also:

Operator
Extra
Include
Voucher
Promotion
Fare
Tour
Option
Source
Reseller
Band
Weekday
Season
Percentage
Youth
Infant
Family
Senior
Student
Military

You may use Bulk Actions (Delete All, Update All, Rescore), Saved Searches, Export and Generate Report as usual.

Note also an option to Debug Rate Issue. Just select appropriate:

Currency
Source
Reseller
Booking Date
Travel Date
Product
Promotion
Option
Tour
Tier



Items

This section shows an overview of your Items, which refer to retail purchases, with the following default columns:

Name
Category - such as soft drinks, etc. These items were never made to be sold through the web checkout, so the categories are to divide the items on the terminals and back office
Active - whether this item is available for sale or not
Code - SKU codes (for example, bags of crisps are ordered from a wholesaler and have a code like CRI77)
Destination - shows the destination where this item is available

You may add also Tags and Billing Account Code.



You may use Bulk Actions (Archive), Saved Searches, Export and Generate Report as usual.

If you want to create a new item, use + New Item button and set the following

Destination - where this item is offered
Code - a code you can use to differentiate between items internally. For example, Coca-Cola, Diet Coca-Cola and Coca-Cola Zero could have the codes CC, CCD and CCZ
Tags
Name
Description
Category - such as soft drinks etc. These items were never made to be sold through the web checkout, so the categories are to divide the items on the terminals and back office
Cover Photo - upload the file (it’s shown on back office)
Billing Account Code
Available for Sale - whether this item is currently on sale
Sources - through which the item can be sold
Tax rates
Tax included - yes or no
Retail
Cost



Stocks

Here you can find an overview of your items in particular locations. Default columns:

Item
Quantity
Location
Active - yes or no
Due On - for items that have an expiry date (like consumables)



You may use Saved Searches, Export and Generate Report as usual.

To add a nw stock use + New Stock button and set:

Quantity
Due on
Item
Location



Operators

These are suppliers that operate third-party products. They exist as a section so you can:

Add an API endpoint to connect directly to them
Insert bulk codes from the attraction in case it doesn’t have API connectivity

You can see the following default columns:

Name
Contact
Email
Telephone
API Account

You may add also Address via Show Columns button.



You may use Bulk Actions (Archive), Saved Searches, Export and Generate Report as usual.

If you want to create a new operator, use the + New Operator button and set the following:

Name
Contact
Email
Telephone
Address
Connect Account - CityConnect API account name (usually the operator’s domain name)
Barcode Warning Email - will send an email to this address (usually an operational manager of the company) when the amount of barcodes assigned is below the barcode threshold
Barcode Warning Threshold - a limit that signals that barcodes are getting low

Why is this important? If you don’t have any barcodes and you’ve set the Custom Barcodes flag in the product settings, the system will not allow you to sell that product until you’ve updated the barcodes.

Password
Password confirmation



Operator Invoices

This is an overview of the receipts generated for operators so that you can check how much you owe them. All the columns you can se here are:

Operator - the name of the operator
Reference - of the invoice
Total - owed amount
Notes - yours



To raise an invoice go to Bookings -> Bookings and select the desired ones. Then choose "Operator Invoice" via Bulk Actions.



All you need to set is:

Operator
Currency
Total
Reference
Date
Notes



The invoice then appears in the Operator Invoices section.

Barcodes

Here you can see an overview of your Barcodes. We use this for when a third-party operator, such as Universal Studios, sends a client a spreadsheet of barcodes because they want those barcodes ONLY to be on the tickets the client sells.

You can find the following default columns here:

Label - a name. Such as Universal Studios Adult September
Operators - a third-party supplier who provides the barcodes to be printed
Product
Scheme - how the barcodes work (upload, random, range)
Allocated - this shows how many barcodes have been used so far. If 70 tickets have been sold from this set of barcodes, then allocated will be 70
Codes Remaining - How many codes remain until you run out



Barcodes are from a third-party attraction that you can place on a ticket. The idea behind this is that if you sell a third-party attraction, the client will have to redeem the ticket first, unless it is connected by an API.

OR

You can buy a range of barcodes from the attraction. If this is the case, you can have them printed on a web voucher or on a printed ticket from a point of sale (both mPOS and Box Office). The customer can then visit the attraction, scan and are not required to redeem the ticket.

You may use Saved Searches, Export and Generate Report as usual.

If you want to create a new barcode, use + New Barcode button and set the following:

Destination
Operator
Product
Option
Tier
Barcodes:

Number Range - codes to be printed will start at number X and will end at number Y
Random Codes - the system generates random alphanumeric codes of average length 8
CSV Upload - to be used when the operation sends codes to you

Was this article helpful?
Cancel
Thank you!