How to Override Availability
Certain attractions may be visited by a limited number of people at certain times and bookings above the set limit are generally not possible. You may enable the 'Override Availability' function in the Ventrata terminal app to allow sellers make bookings above the limit when appropriate.
This can be achieved by ticking the Allow Freesale option on the following items in the Ventrata dashboard:
Go to Ticket Terminals > Locations.
Select the location in which you want to be able to override availability.
Scroll towards the middle of the location form.
Tick the Allow Freesale box.
Press the Update Location button at the bottom of the location form.
Go to Products > Products.
Select the product in which you want to be able to override availability.
Press the pen and paper icon next to the product name to edit the product.
Scroll towards the middle of the product form.
Tick the Allow Freesale box.
Press the Update Product button at the bottom of the product form.
To allow freesale for a reseller in Concierge mode, tick the Allow freesale box on the reseller form, too.
Go to Resellers > Resellers.
Select the reseller you want to enable to sell bookings above the fixed capacity.
Press the Edit Details button.
Scroll the towards the middle of the reseller form.
Tick the Allow Freesale box.
At the bottom of the location form, press the Update Reseller button.
This can be achieved by ticking the Allow Freesale option on the following items in the Ventrata dashboard:
Locations
Go to Ticket Terminals > Locations.
Select the location in which you want to be able to override availability.
Scroll towards the middle of the location form.
Tick the Allow Freesale box.
Press the Update Location button at the bottom of the location form.
Products
Go to Products > Products.
Select the product in which you want to be able to override availability.
Press the pen and paper icon next to the product name to edit the product.
Scroll towards the middle of the product form.
Tick the Allow Freesale box.
Press the Update Product button at the bottom of the product form.
Reseller
To allow freesale for a reseller in Concierge mode, tick the Allow freesale box on the reseller form, too.
Go to Resellers > Resellers.
Select the reseller you want to enable to sell bookings above the fixed capacity.
Press the Edit Details button.
Scroll the towards the middle of the reseller form.
Tick the Allow Freesale box.
At the bottom of the location form, press the Update Reseller button.
Updated on: 20/12/2023
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