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Groups are used to share buses between two different products on the same route. Passengers are distributed between them according to free seats.

To create a group use + New Group button and set:

Active - yes or no
Default Capacity
Open - yes or no
Exclusive - if a group is booked once then it is not bookable by anyone else, the first people to book it get it to themselves
Shared - if a group is shared you can assign it to two tours at the same time
Overlaps - bookings across multiple tours fit into the same group
Wheelchair access - yes or no
Wheelchair only - for wheelchair customers only
Seating - yes or no
Interval - allows you to set how much time, on top of the tour’s duration, are resources, such as horses, rooms, boats, etc, blocked from being used by another tour

If you click on already created group, you may get to the availability matrix directly.


To create a new template use + New Template button and set:

For - whether the template is for Bookings, Tickets, Both or Gift Vouchers
Width in PDF Points (1/72 inch)
Height in PDF Points (1/72 inch)
Tags - for filtering purposes
Statuses - when the template applies
Sources - when the template applies
Settlement Methods - when the template applies
Product Destination
Reseller Destination

Note, that you have an option to Whitelist or Blacklist particular products, bands and resellers associated with this template.

When creating a new template, you can use the following editing tools:

Add Text - insert an editable text field
Supplier Logo - insert a logo
Product Logo - insert a logo (set in the product details)
Reseller Logo - insert a logo (set in the reseller details)
Add Line - insert an editable line
Add Rectangle - insert an editable rectangle
Add Image - upload an image
Add Map - upload a map from a provided URL
Add Barcode - insert a barcode
Add QR Code - insert a QR code
Set Background - upload a background image
Clear Background - deletes a background image

Align text to left
Align text to centre
Align text to right
Bold text
Italic text
Object colour
Object border width (in pixels) + colour
Text font
Text size
Object layer order
Duplicate object
Insert square
Insert circle
Rotate object

Do not forget to SAVE the template once you are done.

There’s also an option to Duplicate already created templates in case you want to make a similar one.

To create a new receipt use + New Receipt button. Set it’s name and use thefollowing editing tools on a drag and drop principle:

Text - add a normal text field
Bold Text - add a bold text field
Big Text - add a big text field
Split Text - add a split text field (left and right text field)
Supplier Logo - add a logo (uploaded in supplier setting)
Product Logo - add a logo (uploaded in product -> branding)
Add Image - upload an image
Barcode - add a barcode
QR Code - add a QR Code
Spacer - add a space between two objects
Cut - add a small scissors symbol indicating where to cut the receipt, this also adds a pause while printing

See the Custom Receipt Templates article for more information.

Note, that you may also Duplicate Receipt in case you wantt o make a similar one.

Email Templates

You can customize the following default email templates:

Reseller Welcome Email
Reseller Application Email
Booking Feedback Email
Booking Reminder Email
Order Update Email
Order Cancellation Email
Order Confirmation Email
Order Recovery Email

Or you can create yor own via + New Email Template button.


You can send email campaigns to your customers. All you need to do to access + New Campaign is to create a Mailjet account first, so we may associate it in Supplier Settings.

When creating a new campaign, set the following:

Active - yes or no
Mailjet Template - created at
Scheduled - yes or no
TIme period - how many (Days/ Hours/ Minutes)
Before/ After (Travel Date/ Booking Date/ Redemption Date/ Cancellation Date)
Booking Sources - when the campaign applies
Booking Statuses - when the campaign applies

You may Blacklist or Whitelist desired destinations, products and resellers as well.


A waiver is an essential document that informs participants of the risks involved in certain activities and also protects you from liability. You may create a waiver and assign it to selected products. Customer will receive it in the email along with booking confirmation and has to complete it.

To create a new waiver use + New Waiver button:

Conditions - displayed directly under the name of the waiver
Products - to which this waiver is assigned to
Body - for HTML formating, the main space for the information

Note also the key-value table below, where you can choose from preset customer fields.

Example: This is the setting.

This is what you get:


This is like a list of points of interest on a Google Map that you can add the checkout to. It is a requirement of Reserve with Google. To create a new itinerary use + New Itinerary button and set:

Name - of the itinerary
Weight - this affects the default order of the items
Name - of the itinerary item
Purpose - Starting Point/ Event/ Point of Interest/ Ending Point
Address - it needs to have google place ID
Travel Time

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