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This is one of the most heavy-content section of your account, and is where you create and manage your products. It consists of the following subsections:

Operator Invoices
Tax Rates
Email Templates


Here you can see a list of all your products with the following columns set by default:

Name - of the product
Active - whether the product is active or not
Package - whether it’s a single product or contains multiple products
Code - a code you can use internally to differentiate between the products. Eg Hop-on Hop-Off Red line and Hop-on Hop-Off Blue line can have codes HOHOR and HOHOB
Destination - a destination the product belongs to, if any
Operator - a third-party company that runs the product

Note that all columns can easily be filtered by clicking on them. You may also add new columns to a search, or remove current ones by using the Show Columns button:

Long Description
Redemption Instructions
Usage Instructions
Sales Tag
Tax Included
Tax Rates
3rd Party
Fixed Capacity
Combination Only
Package Only
Billing Account Code
URL Path
Starts On
Ends On
Opening Hours Set

If you want to keep the displayed search for later, you may use the Saved Searches button, which allows you to save the search, or the Export button to download it. You may also Restore archived products if needed.

You can click on the checkbox on the left of the bookings themselves to edit them, and you carry out Bulk Actions. On the Bookings tab the bulk actions are:

Tag - add a product tag
Untag - remove a product tag
Change Ends On
Change Opening Hours
Change Destination - switch between destinations
Change Fields - change the customer fields on particular source
Change Tax Rate
Create Closure

To generate and manage new or already existing reports, hit the Generate Report button.

You may also create a new product here by clicking the +New Product button, and adding the following details:

Test - yes or no
Destination - to which product belongs, if any
Name - of the product
Code - a code you can use to differentiate between products internally. Eg Hop-on Hop-Off Red line and Hop-on Hop-Off Blue line can have codes HOHOR and HOHOB
Operator - a third-party company that runs the product
Ticket Receipt - the design of a ticket receipt printed from a terminal
Booking Receipt - the design of a ticket receipt printed from a terminal
Deposit Receipt - how does printed voucher receipt looks like, from terminal
Order confirmation email template
Order cancellation email template
Order update email template
Booking reminder email template
Booking feedback email template
Reseller application email template
Reseller welcome email template

Waiver reminder email template
Waiver required
Enable City Connect - enable an API connection for the operator so that a booking is made on Ventrata and the other operator at the same time
Connect freesale - for API-connected bookings that do not require availability lookups
Wheelchair access available - if available or not
Points - awarded to sellers and resellers for selling the products
Categories - where the product appears on website
Tags - a unique label for purpose of filtering
Package - does a product contain multiple products?
Pass - if this is re-usable city pass, the terminal will print only one ticket that can redeem all other includes in the package
Allow Deposit - customer can pay a deposit, and then pay the balance due while redeeming a voucher
3rd-Party Product - when a product is not operated by you directly. This means that your operation doesn’t own the product. An example could be a hop-on hop-off operator that also sells entry to a museum. The museum is third party because it doesn’t belong to the operator

Setting a product as third party also adds the Cost Rate column / tab on pricing, since the Cost Rate is the price you buy that third-party product at.

Fixed capacity - whether bookings require an availability lookup, in case there are limited seats
Package only - only available within a package or pass. a Package is a product that contains other products
Combination only - the product must be bought with another product. A Combination is a product that is sold in combination with another product

There are three reasons why an operation would make this distinction:

One or all of the included products are not sold on their own (they could be free, they could be uninteresting, they could be a loss maker and you need to bundle them to make a profit)
You want to make sure your product is sold (more people on the HoHo bus gives you the opportunity to advertise, sell bottles of water, upgrade them to a third day, etc)
The two products together are popular, so it makes sense to sell them as a package

Custom barcodes - use custom barcodes with this product
Date required - is a date required, and if not, how long are tickets valid for
Scans limit - how many times a ticket can be scanned
Validity days - when a customer buys a package, how long do they have it until it expires without being activated. If you were to buy package X and it has a 90-day validity and you don’t show up for 95 days, then the voucher expires (it's the period with which you can redeem the includes in a package from travel date, so package with a bus and a boat tour might have a 3 day validity days set up, which means that you can redeem the includes within those three days)
Package multidate - multidate packages contain items the require different travel dates to be chosen
Allow Freesale - allow third parties to book without an availability lookup
Available for Sale - state if the product is currently available for sale or not
Sources - shows all the sources where a product can be sold:

Terminals - eg Sunmi, PAX, iPhones
Web Checkout - bought through the website and widgets
Backoffice - orders done through a box office (such as concierge, but they use a sellers PIN), and orders made with the + New Order button in admin
Direct API - orders that come through an API connection with an OTA
Concierge - anyone with access to a trade portal, such as concierges and tour operators. The trade portal is like the Point of Sale but people log in with email and password
Sales Kiosk - a self-service booth with screen

Voucher Validity (days) - the voucher gives you an option to redeem the ticket between the days set in validity, if you try to redeem it out of this period, it will be invalid

Example: Like say you sell an open dated ticket that has 90 days voucher validity, it will be redeemable for 90 days since the booking date, on the other hand if you have a ticket with exact travel date and 90 days voucher validity, it will be also valid for the 90 days, but this time from a chosen travel date, as we don't enforce it to be valid on a travel date only, but when you try to redeem such ticket, after the specific travel date, it will issue a warning.

Duration - length of the tour
Duration Label
Duration overflow - Duration overflow is a rule, so that you can have your duration go over if it passes a defined time. You set it to true and add an hour. If the ticket is sold after that hour, the duration goes over to the next day. It makes sense for one day instead of 24 hours, since one day is until end of day

Example: if you set an hour to 16:00 and buy the product after today 16:00, you will be able to use it until today’s end and tomorrow the whole day

Reprint on redemption - re-print boarding passes when a booking or ticket is redeemed
Reassign groups - this means that after every booking we will shuffle all the bookings on that date/time to make sure they most efficiently fit (the disadvantage of enabling that is it means you won’t be able to assign or change booking groups manually because the system will just reset them the next time a booking comes in)
Starts on - the start date of the tour
Ends on - the end date of the tour
Maximum booking size - the maximum number of tickets booked at once
Minimum booking size - the minimum number of tickets booked at once
Allow ticket - allows individual ticket \(if this isn’t checked, you won’t print a ticket per user)
Allow voucher - allows group ticket (If unchecked you won’t have the option to print group tickets on terminal)
Barcode symbology - QRCode/ Code128 (=classic barcode)
Hide duration - of a tour on web
Hide availability - from a concierge. Some operations do not want concierges to know the availability
Allow adjustments - you can adjust the price (such as for a custom discount). This is only available to direct sales made by your sales force (on terminals and back office)
Tax rates - you can add a tax rate, such as VAT to a product. This will be assigned at the booking level
Tax included - if the price of a tour is €10 and tax is 10%, then with the tax not included the total is €9.9, and the tax is €0.1. With the tax included the total is €9.09 and the tax is €0.9. Normally VAT (tax in the EU) is included and GST (tax in the US) isn’t
Inclusions Count (Package Only) - how many products are in a package
Exclusive - this is to do with groups, you can have exclusive groups. If an exclusive group is assigned to this inclusion (or the product), it will remove it from availability (makes sense for VIP tours that you might want to share the vehicles with other tours)
Capacity - of the product. How many tickets can be sold in total
Open - if a product has no capacity
Add Group and Guide Assignment
Group - this is for sharing buses between 2 different products on the same route. Passengers are distributed between them according to free seats
Guide - who is working on particular tours

Pickup required - if the product requires a pickup or not. If it does, it won’t allow the booking to continue until a pickup point has been selected from the dropdown list
Allow custom pickup - allows you to select a pickup that's not on a route. This is mainly used for charters
Custom pickup required - allows you to select a pickup that's not on a route. This is mainly used for charters
Allowed hotel lookups:

Hotel Search - allows a hotel search on the web checkout
Address Search - allows an address search on the web checkout

Default Pickup - if no pickup is selected it will revert to the default
Terms accepted default - whether the terms are accepted automatically or the customer has to mark it manually
Default Label - if no label is set, it will revert to the default
Charity roundup message
Allow charity roundup - gives the client at web checkout the possibility to assign the roundup to charity. Eg. $1.75 when checked on the web (by the end customer) will charge $2 and the $0.25 will go for charity
Rental - for renting units like segways or e-bikes
Rental fixed
Billing account code
Api codes
Checkout Deposit % - when you set checkout deposit it means that you will accept part payment for a booking, you can set the amount that you will accept as a deposit, that will have to be payed in full aferwards
Checkout deposit message - e.g. ”Pay the rest when you arrive or over the phone”
Meeting point
Meeting point coordinates
Meeting time
Checkin allowed - option on a web checkout

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