The Products section encompasses the settings required to create a comprehensive portfolio of products. Navigate to this page from the Products tab in the menu.

Products contains the following subsections:

Products
Options
Units
Availabilities
Closures
Rates
Items
Stocks
Counters
Operators
Operator Invoices
Barcodes
Categories
Brands
Destinations
Promotions
Questions
Seasons
Tax Rates
Notices
Resources
Templates
Receipts
Email Templates
Campaigns
Waivers
Itineraries

Products

Default Columns

The Products subsections lists all your products, active and inactive, with the following default columns:

Name - name of the product
Active - indicates whether the product can be sold
Package - indicates whether the product consists of one or more of other included products
Code - internal reference of the product, for example, Hop-On Hop-Off Red line would be HOHOR
Destination - if destinations are set up, lists in which destination the product is available
Operator - name of a 3rd party company which runs the product

Columns can be easily filtered by pressing the arrow next to the column title.

Actions

The action bar between the navigation bar and the bookings table enables you to perform a number of additional functions.



Search bar - filter the products table, using any parameter from the available columns, see Generate Report below
Keep Filter - when using search, tick the checkbox to make the column filters available
Saved Searches - press Saved Searches > Save Current Search to save your current search parameters and filtered columns, or Saved Searches > Manage Searches to edit or delete existing searches

To learn more about saved searches, read our article Working with Saved Searches.

Restore - restore select products which were previously archive
+ New Product - create a new product
Bulk Actions - select one or multiple products and press to apply an action on your selection; options include

Bulk Action	Description
Tag	bulk add tags; enter the tag title and press the Tag button. Note that these tags are not the same as sales tags
Untag	bulk remove tags; enter the title of the tag you want to remove and press the Untag button. Note that this action will not remove sales tags
Change Starts/Ends On	change when the product can be sold
Change Opening Hours	modify or complete change the products' opening hours; tick the 'Delete existing' field to completely overwrite existing opening hours. If you leave the field disabled, any new opening hours will be added to existing opening hours
Change Destination	change which destination the products belongs to
Change Itinerary	change the itinerary associated with the products
Change Fields	change visible and required fields per source
Change Tax Rate	add to or remove tax rates from products
Create Closure	create a new closure for the selected products
Archive	archive selected products; archived products can be later retrieved using the Restore button

Show Columns - press to add new columns, or remove existing ones from your current view

The list of columns which can be added is listed at the end of this article, under Generate Report.

Export - export the products table in CSV, Excel or SQL format
Generate Report - create charts and reports to analyse data from the products table

To learn more about reports, read our article Working with Charts and Reports.

Report function	Description
Total	sum of values
Minimum	the lowest value
Maximum	the highest value
Average	the sum of values included in the report divided by their count
Count	number of the selected parameter

You can choose to order your results by one or more of the following variables:

Selecting more than one variable will nest your selections depending on the order they have been picked. You may rearrange the variables to suit your needs, however we recommend you select one or two to make the report relevant.

'By' Variable	Description
ID	unique product identifier
Name	name of the product
Caption	title of the product page on the web checkout, see Product Level
Booking Terms	rules the customer has to accept before purchasing the product, see Product Level
Cancellation Policy	rules concerning cancelling a booking the customer has to accept before purchasing the product, see Product Level
Description	if destinations are set up, lists in which destination the product is available
Inclusions	a list of points of interest as part of the product
Exclusions	a list of items not included in the product
Long Description	the main description of the product displayed on the web checkout, see Product Level
Redemption Instructions	information on how to redeem a voucher for the product, see Product Level
Usage Instructions	information on how to use the purchased tickets, see Product Level
Sales Tag	a strip of text across the product cover on the web checkout or concierge portal aimed at increasing the product's attractiveness, see Product Level
Sources	a list of sources where the product can be sold
Auto Undefer	automatically undefer ledger entries to 'No-show' or 'Redeemed' status once the validity period elapses (applies to travel date, not booking date)
Allow Deposit	the customer can pay part of the product's price as a deposit and pay the rest during voucher redemption
Tax Included	indicates whether the price already includes tax or not
Checkin Allowed	indicates whether the customer can check in for the attraction using the web checkout
Has Fares	indicates whether there are fares set up on the product
Backend Connected	indicates whether the product is API connected
Tax Rates	a list of applied tax rates
3rd Party	indicates whether the product is operated by the supplier or a 3rd party
Package Multi Date	indicates whether the product is a multi-date package
Active	indicates whether the product can be sold
Fixed Capacity	indicates whether bookings require availability lookup
Package	indicates whether the product contains other, included products
Package Product	indicates whether the included products of a package are hidden from sales representatives and guests
Allow Voucher	indicates whether group tickets are allowed
Allow Ticket	indicates whether individual tickets are allowed
Operator Confirmation Required	indicates whether the operator must confirm any booking of the selected product; in case of package products, this only applies to the included products as they may belong to different operators
Checkin Reschedule Allowed	indicates whether the customer is able to reschedule their booking using the web checkout
Checkin Cancellation Allowed	indicates whether the customer is able to cancel their booking using the web checkout
Hide Availability	hide the number of available spots on the concierge portal; instead of a number, the concierge only sees whether the tour time is open or not
Combination Only	indicates that the product can be bought only with a combination product
Package Only	indicates that the product can be bought only within a package or pass
Code	internal reference to the product, for example, Hop-On Hop-Off Red line would be HOHOR
Billing Account Code	custom code associated with the product
URL Path	a unique auto-generated URL of the product page on the web checkout
Tags	tags assigned to the product; can be used for filtering
Destination	if destinations are set up, lists in which destination the product is available
Itinerary	itinerary associated with the product
Order Confirmation Email Template	lists the email template associated with the product
Operator	lists the operator associated with the product
Receipt	lists the receipts associated with the product
Starts On	if provided, displays the date from which the product is available
Ends On	if provided, displays the date until which the product is available
Opening Hours Set	indicates whether the opening hours are set on the product
Has Rate Extra	indicates whether rates are set up for product extras
Has Rate Include	indicates whether rates are set up for included products
Has Rate Voucher	indicates whether reseller vouchers are associated with the product

'By' Variable	Description
Has Rate Fare	indicates whether rates are set up for fares
Has Rate From Point Group	indicates whether rates are set up for from point groups
Has Rate To Point Group	indicates whether rates are set up for to point groups
Has Rate Tour	indicates whether rates are set up for tours
Has Rate Tour Group	indicates whether rates are set up for tour groups
Has Rate Option	indicates whether rates are set up for options
Has Rate Source	indicates whether rates are set up for sources
Has Rate Reseller	indicates whether rates are set up for resellers
Has Rate Band	indicates whether rates are set up for reseller bands
Has Rate Weekday	indicates whether rates are set up for specific weekdays
Has Rate Season	indicates whether rates are set up for seasons
Has Rate Season Current	indicates whether rates are set up for the current season
Category	lists the categories the product belongs to

Create New Product

Press the + New Product button.



Configure your product to your needs.

See the Product Configuration section below for a description of each field.

Press Create Product button.

Product Configuration

None of the fields are required, however, certain fields are prerequisites for others. Consider your use case carefully when setting up your product. In case of any doubts or queries, feel free to reach out to our Ventrata Technical Support.

Field Name	Description
Destination	the product can be sold in this location
Address	the location of the product (street name, city, country)
Google place	the name of the product as registered in Google Places
Latitude/Longitude	the coordinates of the product; value expressed in decimal format, find out how to Get the coordinates of a place
Name	product name in your main language and any other languages if different
Code	enter an internal reference for the product
Operator	select an operator if the product is not operated by you
Backend Connected	the product is connected through a reseller or operator connection
External Redemption	a confirmed booking can be redeemed only by the operator
Operator Confirmation Required	requires the operator to confirm any booking of this product; in case of package products, this only applies to the included products as they may belong to different operators
Receipt	select a receipt template
Receipt Template (BOCA)	if you are using BOCA printers, select a BOCA receipt template
Enable order confirmation email	tick the checkbox if you want to send a confirmation email to customers when they book the product, then choose the appropriate email template
Enable order cancellation email	tick the checkbox if you want to send a cancellation email to customers, then choose the appropriate email template
Enable booking reminder email	tick the checkbox if you want to send a reminder to customers before the travel date, then choose the appropriate email template
Enable booking feedback email	tick the checkbox if you want to request feedback from your customers, then choose the appropriate email template
Enable waiver reminder email	tick the checkbox if you want to remind your customers about filling out an attached waiver, then choose the appropriate email template
Waiver Required	customers must sign a waiver to be able to redeem their tickets
Color	the colour of the product card on the web checkout if a banner image is not available
Wheelchair Access Available	the attraction can be access by customers with disabilities; when enabled, the customer can tick a checkbox requesting wheelchair assistance on the web checkout, or a similar checkbox becomes available in the backoffice and concierge portals
Reward Points	enter how many points a reseller selling this product may receive to earn a reward
Categories	select categories which include the product
Tags	select existing tags or create new ones to label the product
Language	select the product language

Field Name	Description
Package	the product contains multiple other products, see How to Create Included Products for more information
Package Including Pricing	the retail price of the package is set by the sum of the required includes; this is an easy way for packages to inherit the pricing of includes with dynamic pricing
	Enable both 'Package Including Pricing' and 'Package Product' to use the Package Including Pricing functionality
	Products with 'Package Including Pricing' DO NOT use fares as those are applied to the included products
Package Product	the included products of a package are hidden from sales representatives and guests
Pass	the product is a re-usable city pass
Allow Deposit	the customer can pay part of the product's price as a deposit and pay the rest during voucher redemption
3rd Party	the product is operated by the supplier or a 3rd party, for example, a hop-on hop-off operator that also sells entry to a museum. The museum product is a 3rd party product, because it does not belong to the operator.
Fixed Capacity	the product offers a limited number of seats and bookings require an availability lookup
Package Only	the product is available only within a package or a pass
Combination Only	the product must be bought with another product
Date Required	the customer must select a travel date to book the product
Validity Days	the period within which the customer can redeem the included products in a package since the travel date
Package Multi-Date	the product contains multiple included products the travel dates of which can be several days apart
	When creating a Multi-Date Package, DO NOT TICK the 'Package Product' checkbox as the customer needs to be able to select the travel dates of individual includes.
Allow Freesale	enable the 'Override Availability' field to make a sale even if availability is unavailable or sold out
Available for Sale	enable to make the product available for sale, then select which channels allow the sale of the product
Voucher Validity (Days)	enter for how many days a ticket is valid
	1. Open dated ticket - if no travel date is selected during booking, the field indicates for how many days the voucher is valid since the booking date
	2. Fixed date ticket - if a travel date is selected during booking, the field indicates for how many days the voucher is valid since the selected travel date
Scans Limit	the number of times a ticket can be scanned
Scan Interval	the amount of time before the next ticket can be scanned
Scan Tolerance Before	how long before the attraction tickets are allowed to be scanned
Scan Tolerance After	how long after the attraction begin tickets are allowed to be scanned
Scan Tolerance After Offset Duration	include the duration of the attraction in the 'Scan Tolerance After' calculation
	EXAMPLE: If 'Scan Tolerance After Offset Duration' is enabled and 'Scan Tolerance After' is set to 1 hour on a tour with a 1 hour duration, tickets can be scanned 2 hours after the tour begins
Active From Redemption Time	enable if the validity period should start from the time the ticket was redeemed instead of the travel date
Scans Counter	select a counter associated with the product
Counter Entry Duration	enter the duration of the attraction in minutes, hours or days. Once the entry duration elapsed, the counters decrement since the entry scan
Duration	enter the duration of the attraction in minutes, hours or days
	Note that '1 day' means the ticket for the attraction is valid until end of day, and '24 hours' means the ticket is valid until the 24th hour.
Duration Label	enter a custom label for the duration instead of minutes, hours or days
Duration Overflow	enable to add an extra day if a ticket is redeemed after the cutoff time
Duration Overflow Cutoff	enter the time since which the duration overflow kicks in
Reprint on Redemption	enable to reprint board passes when a booking or ticket is redeemed

Field Name	Description
Resource Groups	if you require resources for the operation of the product, select a resource group
Reassign resources	enable to automatically assign resources in the most efficient way on any given date/tour time
	When 'Reassign resources' is enabled, any manual change is overwritten with the next new booking.
Starts On / Ends On	if the product is available for a limited time only, enter the start and end dates
Miminum / Maximum Booking Size	if you wish to limit the number of tickets per booking, enter the minimum and/or maximum booking size
Allow Voucher	select whether a booking returns a group ticket; can be used together with 'Allow Ticket'
Allow Ticket	select whether a booking returns a ticket for each member of the party; can be used together with 'Allow Voucher'
QRCode	consists of an array of black and white squares
Code128	consists of vertical lines arranged into a horizontal rectangle
Always Online	terminal actions are always performed while connected to the internet
Direct API Prefer PDF	vouchers for bookings made via API are delivered in PDF format
	As most OTAs are moving away from PDF formats due to a number of reasons (cannot deliver to resellers, not supported by mobile apps, carefully consider your use case before opting for this option. The default format option is QR code or barcode.
Hide Duration	hide the product duration on the web checkout or concierge portal
Hide Availability	hide product availability on the web checkout or concierge portal
Hide Resource Allocations	hide assigned resource on the web checkout and receipt
Allow Adjustments	allow your sellers to adjust the price on terminals and backoffice
Allow Public Notes	allow adding notes that can be seen by anyone (customers and resellers alike) on booking forms
Require Retail Season	the product must be assigned to a season to be available for sale
Availability / Rate Modifiers	deselect which modifiers the system should ignore, including any previous settings made using the disabled modifiers and restrict further changes to availability and/or rates
Per-Booking Pricing	set a single rate regardless of the number of units selected in the booking
Inclusions Count (Package Only)	if 'Package' is enabled, state the number of included products in the package
Tax Rates	select the tax rate(s) that apply for this product
Tax Included	indicate whether tax is included in the final price or not
Exclusive	indicate whether the product is exclusive
	When using resources, exclusive products block out resources for the duration of a tour. Reach out to your Ventrata Customer Success Specialist to set up the product to your specific needs.
Point to Point	indicate whether the product offers transfers from one place to another, sort of like a shuttle
Capacity	If you are limited in how many guests your product can hold at a time, enter the capacity
	If you are using resources, indicate this number directly on the resource.
Open	keep the checkbox ticked to make the product available for sale
Guide / Driver	assign guides or drivers to your product as appropriate without assigned resource groups
Limit	apply a limit to the product, see Availability Management for more information
Fare	control the product's pricing based on pre-determined rules using 'Automatic' fare or select a default fare from the list of your fares

Field Name	Description
Pickup Required	a pickup point must be selected to complete the booking
	Make sure that you enable pickup on the product options and that pickup settings are in line with the product detail.
Allow Custom Pickup	a pickup point from the available pickup points can be selected; but the customer can opt out of requesting a pickup
Custom Pickup Required	a pickup point from the available pickup points must be selected
Hotel Search	allow guests to search their hotel and make that their pickup point
	Make sure that 'Allow Custom Pickup' is also enabled.
Address Search	allow guests to search an address and make that their pickup point
	Make sure that 'Allow Custom Pickup' is also enabled.
Allow Custom Tour Time	allow guests to enter their preferred tour time; set up tour times are ignored
Allow Use Later	terminal function; the booking is in 'Confirmed' state after purchasing the product
Allow Use Now	terminal function; the booking is immediately in 'Redeemed' state after purchasing the product
	We do not recommend enabling 'Allow Use Now' if 'External Redemption' is also enabled.
Terms Accepted by Default	choose whether booking terms on the web checkout are accepted by default (guest action - opt out) or leave blank to allow customers opt in
Default Label	choose a booking label which is automatically assigned to any booking of the product
Allow Charity Roundup	allow the rounding up of the total price to the next higher whole number
Charity Roundup Message	add a message to the charity roundup
Rental	enable if you rent units like bikes or scooters; available in the backoffice and concierge portal
Rental Fixed	charge the same amount regardless how long the rental is. The price will depend on the number of selected units. When 'Rental Fixed' is disabled, the price changes according to the length of the rental.
Minimum / Maximum Duration	determine the range of rental options (duration) which can be selected during booking flow
Billing Account Code	internal billing account code
Checkout Deposit	allow part payment for a booking by setting the percentage of the total
Checkout Deposit Message	enter a message that advertises the acceptance of deposit as payment
Meeting Point	enter the name of the meeting point
Meeting Point Latitude/Longitude	meeting point coordinates
Meeting Time	enter the time by which customers should gather at the meeting point

Field Name	Description
Itinerary	select an itinerary created in the same destination, see Google Things To Do Connection for more information
Checkin Allowed	allow guests to checkin using the web checkout
Checkin Reschedule Allowed	allow guests to reschedule their booking using the web checkout
Checkin Cancellation Allowed	allow guests to cancel their booking using the web checkout
	For both 'Checkin Reschedule' and 'Checkin Cancellation' , you have the option to set a notice period. During this period, customers can reschedule or cancel their booking without incurring any fees. However, once the notice period has passed, an additional fee will be applied. You can create these fees as extras and then select the appropriate ones for each action.
Items	select items included with the product; these can be purchased during the booking flow
	Make sure the item destination is the same as the product destination.
Automatically Undefer Ledgers	enable if you want the booking status to automatically set to 'No-Show' or 'Redeemed' once the ticket validity period has expired.
	EXAMPLE: There are many customers who do not attend the tour even though they bought tickets. Use this option to automatically 'No-show' their tickets.
Google Landing Page URL / Google Landing Page List View URL	if you wish to use a custom checkout or landing page instead of the Ventrata checkout, enter your URLs in the 'Google Landing Page URL' and 'Google Landing Page List View URL' fields. See Google Things To Do Connection for more information.

NEXT: Product Level

Updated on: 19/04/2024