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Resellers

In this section of your account you can find all the subjects reselling your products, such as hotels, OTAs etc. It’s divided into the following subsections:

Resellers
Agents
Bands
Reclaims
Top-ups
Batches
Invoices
Vouchers
Rewards
Portals

Resellers



Reseller is a third party selling your products.

Here you can see an overview of all the resellers with the following default columns:

Name - of particular reseller
Code - these can be used to differentiate between resellers internally
Active - whether the reseller is active or not
Channel - of reselling, such as concierge, tour operator, affiliate, etc
Destination - to which the reseller is assigned to
User - people with their own login password, such as managers, finance staff etc
Band - the commission structure for resellers
Credit Limit - the allowed limit for when a reseller collects payments in cash
Credit Remaining - how much credit a reseller has left when they collect payments in cash
Last Login Date - of the reseller



Note that all columns can easily be filtered by clicking on them. You may also add new columns to a search, or remove current ones by using the Show Columns button. The other custom columns are:

Notification Email
Address
Currency
Test
Invoice Date Field
Scheme
Referrals
Billing Email
Billing Company
Billing Address
Billing City
Billing Postal Code
Billing Country
Billing Telephone
Billing Customer Code
Billng Account Code
Reseller Tags
Band Tags
Crdit Balance
Last Login Time
Created Date
Created Time
Last Booking Time
Last Booking Date
Last Activity Date
Last Activity Time
Allow Top-ups
Pay full amount by card
Bill to my account
Collect my commission as a deposit
Pay my wholesale rate by card
Pay later
Display Rates
Signup Referral

If you want to keep the displayed search for later, you may use the Saved Searches button, which allows you to save the search, or the Export button to download it. The Restore button gives you the option to restore a recently archived reseller. You can also click on the checkbox on the left of the bookings themselves and you can do Bulk Actions.

On the resellers tab the bulk actions are:

Tag
Untag
Change Band
Change Channel
Change Manager
Make Test
Make Live
Rate Report
Archive

To generate and manage new or already existing reports, hit the Generate Report button.
This allows you to Show the Total, Minimum, Maximum, Average or Count of:

Credit Limit - for sales when payments are collected in cash
Credit Remaining - how much credit remains for sales when payments are collected in cash
Credit Balance - the actual amount of a resellers credit

By:

Name - of particular reseller
Code - used to differentiate between resellers internally
Notification Email
Address
Active - whether a reseller is active or not
Currency - used for sales by a reseller
Test - whether the reseller is in test mode. All transactions go through as test on the payment gateway
Invoice Date Field
Scheme - Commission or Wholesale
Referrals
Channel - of reselling, such as concierge, tour operator, affiliate, etc
Billing Email
Billing Company
Billing Address
Billing City
Billing Postal Code
Billing Country
Billing Telephone
Billing Customer Code
Billng Account Code
Reseller Tags - set in the reseller details as unique marks for the purpose of filtering
Band Tags
Destination - to which the reseller is assigned to
User - people with their own login password, such as managers, finance staff, etc
Band - the commission structure for resellers
Last Login Date
Last Login Time
Created Date
Created Time
Last Booking Date
Last Booking Time
Last Activity Date
Last Activity Time
Allow Top-ups - this is for resellers with credit limits. It allows them to get a credit top-up and continue selling. Credit is for resellers (mostly concierges) who accept cash payments instead of using a payment gateway. This can create a liability for the operation
Pay full amount by card
Bill to my account
Collect my commission as a deposit
Pay my wholesale rate by card
Pay later
Display Rates
Signup Referral

To create a new reseller use + New Reseller button with the following settings:

Active - whether a reseller is active or not
Common - whether it appears on top of the list of resellers on terminals
Test Mode - whether the reseller is in a test mode (all transactions go through as a test on the payment gateway)
Direct - the reseller makes direct sales. This is like having a reseller work as if it is your own shop instead of a box office
Voucher required - when a voucher is being redeemed, this tells the agent redeeming that they must enter the voucher number so it may be reconciled with the reseller later on. This is for paper vouchers sold by hotels, not for those made by the backend
Agent required - following redemption, this tells the agent using the terminal or box office that they must enter the name of the agent who carried out the sale in order to allocate commission. This is for paper vouchers sold by hotels, not for those made by the backend
Name - of the reseller
Code - used to differentiate between resellers internally
Notification Email - the email of the reseller for receiving notifications
Telephone
Tags - unique marks for the purpose of easy filtering.
Website - of the reseller
Channel - of reselling, such as concierge, tour operator, affiliate, etc
Destination - to which the reseller is assigned
Account Manager - who manages the reseller account
Billing Address
Billing Contact
Billing Notes
Billing City - the city where a reseller is based for invoicing purposes
Billing Email
Billing Account Code - a custom code that can be used for ERP integrations, such as SAP
Billing Postal Code
Billing Telephone
Billing Customer Code - a custom code that can be used for ERP integrations, such as SAP
Billing Country
Billing Company Number
Billing Company Tax
Billing Company



The whole section above is about reseller billing information.

Available Currencies - currencies that a reseller may use
Invoice Period - how long is left before invoicing a reseller
Invoice on Day of Month - on which day of the month is the reseller to be invoiced
Default Currency
Invoice Due - the date when the invoice must be paid
Credit Level Warning - a notification for when a reseller is running out of credit
Credit Limit - the maximum amount of credit a reseller can use when payments a collected in cash
Invoice date field - the travel date or booking date
Email Invoice - email is sent to billing email every week after being confirmed until paid.
Web Referrers - resellers have the ability to use a referrer URL. This is a field you set in the reseller details. This detects any users coming from that URL on an operator’s website and applies a commission to that reseller if the user buys a product
Default Pickup - If pickup is available
Default Pickup Requested - yes or no. If a pickup has been requested
Allowed Card Brands - allow all card schemes or specific ones
Address - show the directions from the hotel to the nearest stop. This should show a map automatically generated by the Google Maps API
Directions



Scheme:

Commission = Retail - Wholesale
Wholesale = Retail - Commission

Band - the commission structure for resellers
Percentage - if the scheme is based on a percentage or not. A default percentage will appear if marked
City Connect Agent ID - City Connect is our API tool
Allow Freesale - do not require availability lookups
Allow Booking Update - in Booking tab
Allow Promotions - in Products > Promotions
Show Commission - control whether a reseller can see their commission or not
Show Reseller Payment Method - so you can see how a reseller received money
Email Booking Notification - notification about new bookings
Allow Redemption - of a booking
Inherit Checkout Pricing
Allow Top-ups - this is for resellers with credit limits. It allows them to get a credit top-up and continue selling. Credit is for resellers (mostly concierges) who accept cash payments instead of using a payment gateway. This can create a liability for the operation
Allowed settlement methods:

Pay Full Amount by Card - the full amount is paid by card. This uses a payment gateway and is sent straight to the operation’s bank. If the reseller is on commission, this will have to be paid out at the end of month
Bill to My Account - allow resellers to collect payment in cash. This means that they will have to pay the retail amount, minus their commission, at the end of the month
Collect My Commission as a Deposit - Allow resellers to take their commission as a deposit. The client will be given a voucher, which can be paper, and on redemption the customer will have to pay the remainder of the price. For example, if the commission was 20%, the customer will have to pay the other 80%. This means there is no reconciliation necessary
Pay my Wholesale Rate by Card - with wholesale clients they will have the option to pay with card
Pay later

Hide Pricing on Ticket and Email
Invoicing Split Receivables - for invoices if a reseller uses both Bill to My Account and Pay Full Amount by Card. When the first is used, the reseller will be billed for a Positive Receivable (you will receive a positive amount for the money you’re owed from the sale). When the second is used, you will be billed for a Negative Receivable (you owe money for the commission sent directly to the bank). Split Receivables means that both are entered on the same invoice. The cash the reseller received from the customer is subtracted from the commission owed
Display Rates:

Retail = the price you buy a product at
Wholesale = Retail - Commission
None

You may also Blacklist, or Whitelist all or just some tax rates, destinations, categories and products for particular reseller.

Updated on: 06/02/2024

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