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This section represents our email parsing solution.

It's currently work in progress, not fully developed.







Extras

Extras are non-booking items, such as a beer mug as a souvenir of your pub crawl tour. They have a price and are always sold with a booking.

This section consists of the following default columns:

Customer - refers to the person who made the reservation
Status - refers to the current status of a reservation

Redeemed - already used. All orders made through a point of sale are redeemed because they are sold as entrances
Part Redeemed - partly used. Not all includes have been redeemed, in the case of packages
Balance Due - the outstanding amount to be paid
Cancelled - annulled
Pending - orders have a timeout period. This can be set in Supplier Settings > Edit Supplier > Order Timeout (mins). When the timeout is hit, the order is expired
Expired - took too long to process. A new booking is required
Confirmed - purchased but not used yet
Upgraded - to a new one (via Comparisons, when available)
Noshow - you have the option to mark booking as noshow when customer does not come
Duplicate - this means that two bookings have the same reference. Will happen when a reseller reference is introduced two times.

Example: a booking comes in through Direct API but it isn’t scanned because there is no coverage. At the moment it is reconciled they assign the same reference. To avoid it being counted double the system marks this as duplicate and they can be merged.

Product - the particular product purchased
Extra - particular extra (created on a product level)
Source - the particular source used for a sale:

Terminals - eg Sunmi, PAX, iPhones, etc
Web-Checkout - bought through website and widgets
Backoffice - orders carried out through the box office (such as concierge, but using a seller's PIN), and orders made with the + New Order button in admin
Direct API - orders that come through an API connection with an OTA
Concierge - anyone with access to a trade portal, such as concierges and tour operators. The trade portal is like the Point of Sale but people log in with email and password
Sales Kiosk - a self-service booth with screen

Booking Type

Individual - a single product
Package - multiple products combined
Option - an include in the package. If you include options in the bookings table a package booking will have more than one line — the package name with the revenue. then a line for each include with $0

Travel Date - the date when the tour takes place
Booking Date - the date when the product was purchased
Ticket Type - according to tier
Price - of the extra



You may add new columns to a search, or remove current ones by using the Show Columns button.

If you want to return to the default settings, click the Reset All Filters button located in the right top corner of the screen. If you want to keep the displayed search for later, you may use the Saved Searches button, which allows you to save the search, or the Export button to download it.

To generate and manage new or already existing reports, hit the Generate Report button.

This allows you to Show the Total, Minimum, Maximum, Average or Count of:

Order Balance
Gift Amount
Latitude
Longitude
Package Price Difference
Days in Advance
PAX
Noshows
Adults
Youths
Children
Infants
Families
Seniors
Students
Militaries
Charity Roundup
Points
Adjustment
Cost
Discount
Wholesale
Seller Commision
Commission
Receivable
Margin
Payment Fees
Paid
Refunded
Disputed
Card Total
Cash Total
Voucher Total
Other Total
Total
Tax
Net Tax
Revenue
Price
VAT 21
VAT 40

By:

Order reference
Terminal Sequence Token
Voucher
Voucher Code
Gift Code
Voucher Bill Gap
Channel
Order Destination
Reseller
Reseller Code
Checkout
Reseller Destination
Reseller Manager
Reseller Band
Reseller Channel
Reseller Billing Account Code
Reseller Billing Customer Code
Reseller Billing City
Reseller Billing Address
Reseller Invoice Date Field
Reseller Tags
Reseller FX
Reseller Allow Top-ups
Supplier FX
Direct Sale
Referrer
Agent
Shift Seller
Shift Location
Seller
Seller Billing Account Code
User
Location
Location Channel
Outlet
Email Receipt
Source
Settlement
Customer
Customer First Name
Customer Last Name
Customer Company
Customer Email
Customer Mobile
Customer Age
Customer Language
Customer Country
Customer Address
Customer Notes
Customer Contact
Imported
Test
IP Address
User Agent
Delivery Method
Currency
Transferred
Terminal
Booking Reference
Booking Barcode
Booking Alias
Reseller Reference
Supplier Reference
Invoice
Invoice Status
Status
Label
Product
Product Destination
Product Operator
Product Code
Product Billing Account Code
Product Tags
Cancelation Reason
Product FX
Group
Guide
Promotion
Promotion Code
Combination
Extras
Package
Package Code
Option
Option Code
Hotel
Has Voucher File
Has Dulicates
Waivers Complete
Pickup Requested
Reconciled
Connect Booking
3rd Party Product
OCTO UIID
Allow Voucher
Allow Ticket
Checked In
Upsold
Upsold From
Dropoff Requsted
Custom Pickup
Pickup Point
Pickup Address
Pickup Zone
Pickup Route
Route Area
Pickup Time
Dropoff Point
Dropoff Time
Dropoff Date
Dropoff Instructions
Pickup Wheelchair
Tour Time
Connect Failed
Connect Failure Message
Same Day
Travel Date
Valid From
Expires On
Booking Date
Booking Time
Confirmation Date
Confirmation Time
Cancellation Date
Cancellation time
Redemption Date
Redemption Time
Booking Type
Private Notes
Public Notes
Pickup Notes
Enable Charity Roundup
Open Dated
Redeemed by
Redemption Date
Redemption Time
Redemption Location
Ticket Reference
Has Waiver Files
Ticket Barcode
Ticket Alias
No-Show
Upgraded
Ticket Type
Extra
Extra Code

Purchases

Purchases are retail items that are sold. Retail items, unlike bookings, have no travel date, expiry, capacity, ticket type and closures. This is why it is a different section.

A typical example is a bottle of coca-cola or a bag of crisps. It is in Ventrata because some operations run stores and want a total view of revenue.

This section consists of the following default columns:

Product
Quantity
Status
Total
Source
Purchase Date



Note that all columns can easily be filtered by clicking on them. You may also add new columns to a search, or remove current ones by using the Show Columns button.

If you want to return to the default settings, click the Reset All Filters button located in the right top corner of the screen. If you want to keep the displayed search for later, you may use the Saved Searches button, which allows you to save the search, or the Export button to download it. You may also archive rows with Bulk Actions.

To generate new and manage already existing reports, hit Generate Report button.

This allows you to Show the Total, Minimum, Maximum, Average or Count of:

Order Balance
Gift Amount
Latitude
Longitude
Quantity
Paid
Refunded
Disputed
Card Total
Cash Total
Other Total
Total
Tax
Margin
Revenue

By:

Order reference
Terminal Sequence Token
Voucher
Voucher Code
Gift Code
Voucher Bill Gap
Channel
Order Destination
Reseller
Reseller Code
Checkout
Reseller Destination
Reseller Manager
Reseller Band
Reseller Channel
Reseller Billing Account Code
Reseller Billing Customer Code
Reseller Billing City
Reseller Billing Address
Reseller Date Invoice Field
Reseller Tags
Reseller FX
Reseller Allow Top-ups
Supplier FX
Direct Sale
Referrer
Agent
Shift Seller
Shift Location
Seller
Seller Billing Account Code
User
Location
Location Channel
Outlet
Email Receipt
Source
Settlement
Customer
Customer First Name
Customer Last Name
Customer Company
Customer Email
Customer Mobile
Customer Age
Customer Language
Customer Country
Customer Address
Customer Notes
Customer Full Name
Customer Contact
Imported
Test
IP Address
User Agent
Delivery Method
Currency
Transferred
Terminal
Purchase Date
Purchase Time
Status
Product
Item Tags

Adjustments

This is an overview of booking Price Adjustments.



Anytime you use Add Price Adjustment button while creating new or editing existing booking it will be shown in this section, so you can see all your price adjustments together at one place.



You may use Saved Searches, Show Columns, Reset All Filters, Export and Generate Report buttons as usual.
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