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In this section you can see an overview of all your ticket terminals. On the top of the screen you can see 3 pie charts:

Device - types of devices you are using
Version - of the Ventrata application
OS - operating system

Below you can find a list of all your devices with the following information:

Name - of particular device
Activated - yes / no
Source - Terminals, Concierge, etc
Serial - SN of the device
Last Seen Date - the last date terminal was used

You may also add another columns by Show Columns button:

Charging - yes / no
Battery Level - in %
Last Seen Time - the last exact time when the device was used
Label - custom label
Gateway - used for the payments

If you wish to add a new terminal, use the bottom + NEW TERMINAL.

When creating or updating a terminal you have some information to fill in:

Name - the name of the device
Test Mode - if you are in test mode, all the test booking data will count towards the total in dashboard, reports, etc. When you are in live mode, the test booking data is ignored
Serial Number - the serial number of the device
Destination - the destination where a terminal is being used, if you this is set in your account
Gateway - for the payments
Label - custom label for filtering purposes
Source - Terminals, Sales Kiosk, Concierge or 3rd Party Operator

According to chosen source you need to set the following:

Location - for sales Kiosk
Allowed delivery methods - for Concierge
Operator - for 3rd Party Product

Activated - by checking this box you will activate the terminal via your account
JSON Config - for admins only, internal purposses

In a Tracking section you may track your devices on a timeline by setting the exact time, date and destination and selecting a particular terminal.

It will show you it’s exact position on a map.

You may also Add Config, Remove Config and Archive particular terminals via Bulk Actions button (as well as Restore the archived ones later). Note also the Export button for downloading the information in CSV or Excel.

You may also Generate or Manage Report, which shows you Total, Minimum, Maximum, Average or Count of:

Battery Level


Last Seen Date
Last Seen Time


In this section you can see an overview of your Locations. A location is an area where your products are being sold. It's the tool to segment your direct sales, through street sellers or Box Offices. You may see the following defaults columns here:

Virtual - yes / no

You may also add Gateway via Show Columns button.

You may edit existing locations or use + New Location to add a new one by filling in the following details:

Name - of the location
Channel - of the location
Latitude - geographic coordinate
Longitude - geographic coordinate
Virtutal - whether the location is virtual or not
Gateway - used for payments
Cancellation timeout (in minutes) - the time period in which sellers to are able to cancel tickets
Logout timeout - it logs the device out of the location after the specified time of inactivity (if you don’t touch the screen)
Print delay (in seconds) - the time period between printing tickets. This allows sellers to rip them off easily. It is for packages or a when a lot of individual tickets are sold
Default Category - the default category to sell
Allow seller change - allows you to change the location that you assign the sale to, If you go to the bookings table, you will see that you have a shift location (where you login and that which gives you the location settings) and a sale location.
Allow adjustments - the option to change the total of an order/booking
Skip voucher printing
Allow update availability - means that seller can override availability if there’s no more space or no connection to internet (Freesale enabled must be set on the product as well)
Allow voucher file
Allowed payment methods:

Credit / Debit Card
Reseller Voucher - a settlement with 3rd party
Other - a payment method not included above. Usually this is an external PDQ (CC machine that isn’t tied to Ventrata), or a bank transfer (also not tied to Ventrata)

Allowed settlement methods:

Pay full amount by card - the customer pays the full amount displayed by card. This uses the payment gateway and the payment goes directly to the operation’s bank. If the reseller is on commission, this will have to be paid at the end of month
Bill to my account - allow the payment to be collected in cash. This means that the reseller will have to pay the retail amount, minus their commission, at the end of the month
Collect my commission as a deposit - allow the reseller to take their commission as a deposit. The customer will be given a voucher (which can be paper) and on redemption they will have to pay out the remainder of the price (eg if the commission is 20%, the customer will have to pay the other 80%). This means there is no reconciliation necessary
Pay my wholesale rate by card - with wholesale clients, they will only receive the option to pay with card
Pay later

Allowed delivery methods - of the voucher / tickets
Allow location change - this allows you to create virtual locations

Having a virtual location assigns a sale on a bus to the nearest lat,/lon. coordinates, so it gives you the reporting on this. You want to create virtual locations because you wouldn’t want them to be used to login a shift as it's unnecessary if you are in a bus.

Duties - this is so that drivers have to tell you where they’re driving
Message templates - for sending to a locations / terminals
Blacklist categories - banned categories in this location
Blacklist products - banned products in this location
Quick sale products - those allowed for a quick sale
Blacklist promotions
Allow purchases - retail items that are sold. Unlike bookings these have no travel date, expiry, capacity, ticket type and closures
Blacklist resellers
Allow redeem all products

Note that you may either blacklist or whitelist all or just some of the options.

You may select more locations at once and then perform an action via Bulk Actions:

Whitelist Reseller
Blacklist Reseller
Change Channel
Change Virtual

When you Archive a location, you may Restore it via appropriate button, you may also Export content to CSV or Excel. You can also Generate Report, which shows you Total, Minimum, Maximum, Average or Count




In this section you can see an overview of duties. This is so that drivers have to tell you where they’re driving. For example, Red Line may be a duty, and Bus 4 may be a vehicle

Use + New Duty to create a duty with the following details:



In this section you may see an overview of your sellers with the following details:

Name - of the seller
Locations - to which the seller is assigned to
Active - yes / no
Seller - yes / no. Whether a particular person has this function
Guide - yes / no. Whether a particular person has this function
Driver - yes / no. Whether a particular person has this function

You may also add another columns by Show Columns button:

2FA (=2 Factor Authentication)

You may edit existing sellers or use + New Seller to add sellers by filling in the following details:

Name - of the seller
Active - to activate the seller
Test - to make the seller test
Pin - a unique Pin for this seller
Seller - yes / no. Whether a particular person has this function
Guide - yes / no. Whether a particular person has this function
Driver - yes / no. Whether a particular person has this function
Marker Colour - change the colour of a sellers marker on the map. This makes it easier to see the seller on the map
Mobile - the cell or mobile number of the seller
Email - of the seller
2 Factor Authentication - if you want to use for the seller
Whitelist locations - allowed locations for this seller
Billing account code - a code for billing purposes

You may mark Whitelist All Locations to allow all of them for this seller.

You may select more selers at once and Archive them via Bulk Actions, as well as Restore them later. You may Export the content to CSV or Excel and Generate Report, which show you Total, Minimum, Maximum, Average, Count




Targets are the motivational commission structure for sellers. It’s divided into two subsections:

Sales Targets
Target Commisions

In Sales Targets section you can see an overview of the targets you set. It consists of Location and a calendar, where you set value of a target for particular days.

In Target Commisions section you create a target itself via + New Commision Target button. All you need to do is to select a Location and set:

Percentage of Taget
Commission for 3rd Party Products
Commission for Retail Purchases

Note that commissions differ according to a type of the sale.

Example: Let's say Sales Target for the day is set to 200 USD, Percentage of Target to 100% and all the Commisions to 10%.

If the percentage commission is set to 100% the sellers will only start accruing commission from that point onwards. So if they sell $300 they will make 0 out of $200 and $10 (10%) of $100.
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