Orders
This is subsection of Bookings with Orders overview.
The hierarchy goes like this:
An Order can have multiple Bookings with multiple Tickets within each of them.
The default column here are:
Customer - shows the name of the customer (if not Anonymous)
Order Reference - unique reference number of the order
Channel - channel of the sale (eg. Web, Street, Concierge)
PAX - number of guests
Total - total value of the order
Confirmed - whetheFew readersDashboard
The **Dashboard **is the top level view of the account. This is where the most important metrics over a period appear. The dashboard allows you to see your current and past Sales, all divided according to specific tiers of customer (totalled by PAX).
It consists of two main tabs called **DASHBOARD **and COMPARISON. The first tab is the **Revenue **and PAX, the second a comparison of a similar period from before. The tabs may be customised to reflect the particular information yoFew readersTransactions
In this section of your account you can find information about:
Transactions
Transfers
Disputes
Ledgers
Transactions
This section contains a list of all your Transactions. You may find the following default columns there:
**Action **- this refers to a specific action taken:
**Payment **- a payment made
**Refund **- a refund from payment
**Payout **- an amount paid out to a reseller through an invoice
**Dispute **- an amount disputed via a chSome readersWeb Checkouts
This section consist of the following subsections:
Checkouts
Pages
Articles
Events
Checkouts
To create a new checkout use + New Checkout button located at the right top of the page. You will get an option to fill in the following information (note that not all of it is required):
Name
Channel - e.g. Web
Search - if you want to have a search bPopularPickups
Pickups is the section of Ventrata where you can add pickup routes to tours. Ventrata has a pickup engine that will automatically give the client a location for pickup and assign it to a dispatch for your drivers (given a hotel pickup). It’s basic components are hotels and pickups and these form a route.
The sections under Pickups are:
Pickups
Routes
Dispatches
Pickups
In this subsection you can see an overview of all of your pickups with the following information:Few readersPricing
Pricing is your product rate sheet. Here you’ll be able to set prices by product, source, reseller band, season, etc. It has three main modes which you can select at the left top of the page:
Retail Pricing - the price paid by customers per ticket
Strike Price - the original price crossed out
Cost Rates - the cost to you per ticket
Adding pricing is always easier in a spreadSome readersCalendar
Calendar is the section of your account where you can find actual availabilities of your products.
At the top of the page you can filter the calendar by:
Products
Resellers
Groups
Guides
Date
Days
Weeks
You may also select Hide empty, Hide closed, Hide packages, add or hide other columns and Add Manifest. If you do any changes toSome readersActivity
Activity is a section of your account where you can find a log of all the changes made to your account.
An activity log is actually present in all parts of Ventrata. Whenever you create, delete or make a change, Ventrata logs everything. You can see this in action in:
Bookings
Products
Resellers
...
Activity section is divided into three subsections:
**ComFew readersSupplier Settings
You can find the following subsections here:
Supplier Settings
Gateways
Supplier Settings
This subsection contains a basic settings of your account. You may find the following tabs here:
Supplier Details
Branding
City Connect
Fonts
English (or whatever language you have enabled)
Supplier Details
In this tab you can see an overview of some imVery popularNew Order, Sales Portals, Helpdesk and Admin
You can find three buttons (New Order, Sales Portals and Admin) at the top right corner of any screen of your account. This is only available to backend access, not to sellers or concierges. This menu is mainly for suppliers who have client access to their offices, or can take orders from clients (backoffice).
+ New Order
This button serves as quick access for creating new BookinSome readersBookings and Booking Level
Bookings is the section of your account where you can find all the reservations made by customers. It’s divided into 9 subsections:
Bookings
Tickets
Tasks
Extra Upgrades
Item Purchases
Adjustment
[Customers](/en/aVery popularTickets
This section is similar to the Bookings section. The main difference is that you will find a list of particular tickets here, one by one. In the Booking section, one booking may contain various tickets.
Here is how each relates to the other:
Orders - orders are like shopping carts. They can have more than one booking
Transactions - related to orders. Orders can have more than one transaction
Bookings - bookings are a number of tickets for ONE product for a certain date. BSome readersTasks, Extra Upgrades, Item Purchases, Adjustments
Tasks
This section represents our email parsing solution and contains tasks associated with a booking.
You may find Add Task button if you open any booking.
If you use it and create a task it will be shown in a tab below as unresolved (until someone resolves it).
To resolve the task you need to pick it up in Bookings -> Tasks section and do required action.
The default columns in tSome readersCustomers, Gifts, Importers
Customers
This section is basically a databse containing contact information of all your customers. You may either create a new customer manually by + New Customer button, or just let the database save his details automatically after he creates a booking (it does not matter whetherhe does it by himself via web checkout or a seller does it on his behalf).
With all the information stored you may easily choose from existing customers when the same person is making the booking again, so youSome readersShifts, Shift Adjustments, Scans
Ticket Terminals is a section of your account where you can find information about:
Shifts
Shift Adjustments
Scans
Terminals
Locations
Duties
Sellers
[Targets](/en/article/terminals-lSome readersTerminals, Locations, Duties, Sellers, and Targets
Terminals
In this section you can see an overview of all your ticket terminals. On the top of the screen you can see 3 pie charts:
Device - types of devices you are using
Version - of the Ventrata application
OS - operating system
Below you can find a list of all your devices with the following information:
Name - of particular device
Activated - yes / noSome readersMessages, Print Errors, Configs
Messages
Ventrata allows for a limited communication between the operation and the terminals, so you can send messages to individual sellers or to a particular location directly via Ventrata dashboard. The communication can also happen from terminal to operation.
For more information about Messages see the article Communication with Sellers.
 the system will automatically create a variation here.
This section shows an overview of your variations with the following default columns:
Product
Group
Open - whether the availability is open or closed
Capacity
Score - the higher the more general, indicate which one gets applied if two different availabiVery popularCategories, Destinations, Promotions, Questions, Seasons, Tax Rates, Notices
Categories
Categories serve the purpose of sorting products on a webpage. You can also assign these to any sales channel.
If you create a category, you may attach it to particular products in order to group them together, e.g. London Tours, Night Tours, and Hop-On Hop-Off Tours.
You may also feature a specific category on a website. To do so, go to the Web Checkout details and select Featured Category, which will be shown on the homepage. All Products Category then serves for sortinVery popularGroups, Templates, Receipts, Email Templates, Campaigns, Waivers, Itineraries
Groups
Groups are used to share buses between two different products on the same route. Passengers are distributed between them according to free seats.
To create a group use + New Group button and set:
Name
Active - yes or no
Default Capacity
Open - yes or no
Exclusive - if a group is booked once then it is not bookable by anyone else, the first people toPopular