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• Orders

  This is subsection of Bookings with Orders overview. The hierarchy goes like this: An Order can have multiple Bookings with multiple Tickets within each of them. The default column here are: Customer - shows the name of the customer (if not Anonymous) Order Reference - unique reference number of the order Channel - channel of the sale (eg. Web, Street, Concierge) PAX - number of guests Total - total value of the order Confirmed - whetheFew readers

• Products

  This is one of the most heavy-content section of your account, and is where you create and manage your products. It consists of the following subsections: Products Units Availabilities Rates Items Stocks Operators Operator Invoices Barcodes Categories Destinations Promotions Questions Seasons Tax Rates Notices Resources Templates Receipts Email Templates Campaigns Waivers Itinerares Products Here you can see a list of all your products withFew readers

• Dashboard

  The **Dashboard **is top level view of your account. This is where the most important metrics over a period appear. Dashboard allows you to see your current and past Sales, all divided according to specific tiers of customer (totalled by PAX). It consists of two main tabs called **DASHBOARD **and COMPARISON. The first tab is **Revenue **and PAX, the second a comparison of similar period from before. The tabs may be customised to reflect particular information you are looking fFew readers

• Customers

  Customers This section is basically databse containing contact information of all your customers. You may either create new customer manually by + New Customer button, or just let the database save his details automatically after he creates a booking (it does not matter whether he does it himself via web checkout or a seller does it on his behalf). With all the information stored you may easily choose from existing customers when the same person is making the booking again, so you don'tFew readers

• Resource Allocations

  This section is an overview of your currently allocated Resources. They are each listed one by one even if they belong to the same booking. (See Resources article for more info) Default columns here are: Customer Status Product Resource Group Resourcer PAX Allocated From Date Allocated From Time You can add another columns by Show Columns, sFew readers

• Gifts

  Gifts In this section you can find an overview of your Gift Cards. The default columns here are: Customer Recipient Reference Status: Confirmed Part Redeemed Redeemed Balance Due Cancelled Pending Expired Amount Credit Remaining Source: Terminals Web Checkout Backoffice Direct API Concierge Sales Kiosk Gift DateFew readers

• Transactions

  In this section of your account you can find information about: Transactions Transfers Disputes Ledgers Transactions This section contains a list of all your Transactions. You may find the following default columns there: **Action **- this refers to a specific action taken: **Payment **- a payment made **Refund **- a refund from payment **Payout **- an amount paid out to a reseller through an invoice **Dispute **- an amount disputed via a chPopular

• Web Checkouts

  This section consist of the following subsections: Checkouts Pages Articles Events Checkouts To create a new checkout use + New Checkout button located at the right top of the page. You will get an option to fill in the following information (note that not all of it is required): Name Channel - e.g. Web Search - if you want to have a search bVery popular

• Pickups

  Pickups is the section of Ventrata where you can add pickup routes to tours. Ventrata has a pickup engine that will automatically give the client a location for pickup and assign it to a dispatch for your drivers (given a hotel pickup). It’s basic components are hotels and pickups and these form a route. The sections under Pickups are: Pickups Routes Dispatches Pickups In this subsection you can see an overview of all of your pickups with the following information:Some readers

• Pricing

  Pricing is your product rate sheet. Here you’ll be able to set prices by product, source, reseller band, season, etc. It has three main modes which you can select at the left top of the page: Retail Pricing - the price paid by customers per ticket Strike Price - the original price crossed out Cost Rates - the cost to you per ticket Adding pricing is always easier in a spreadSome readers

• Calendar

  Calendar is the section of your account where you can find actual availabilities of your products. At the top of the page you can filter the calendar by: Products Resellers Groups Guides Date Days Weeks You may also select Hide empty, Hide closed, Hide packages, add or hide other columns and Add Manifest. If you do any changes toSome readers

• Activity

  Activity is a section of your account where you can find a log of all the changes made to your account. An activity log is actually present in all parts of Ventrata. Whenever you create, delete or make a change, Ventrata logs everything. You can see this in action in: Bookings Products Resellers ... Activity section is divided into three subsections: **ComFew readers

• Supplier Settings

  You can find the following subsections here: Supplier Settings Gateways Supplier Settings This subsection contains a basic settings of your account. You may find the following tabs here: Supplier Details Branding City Connect Fonts English (or whatever language you have enabled) Supplier Details In this tab you can see an overview of some imVery popular

• New Order, Sales Portals, Helpdesk and Admin

  You can find three buttons (New Order, Sales Portals and Admin) at the top right corner of any screen of your account. This is only available to backend access, not to sellers or concierges. This menu is mainly for suppliers who have client access to their offices, or can take orders from clients (backoffice). + New Order This button serves as quick access for creating new BookinSome readers

• Bookings and Booking Level

  Bookings is the section of your account where you can find all the reservations made by customers. It’s divided into 9 subsections: Bookings Tickets Tasks Extra Upgrades Item Purchases Adjustment [Customers](/en/aVery popular

• Tickets

  This section is similar to the Bookings section. The main difference is that you will find a list of particular tickets here, one by one. In the Booking section, one booking may contain various tickets. Here is how each relates to the other: Orders - orders are like shopping carts. They can have more than one booking Transactions - related to orders. Orders can have more than one transaction Bookings - bookings are a number of tickets for ONE product for a certain date. BSome readers

• Tasks, Extra Upgrades, Item Purchases, Adjustments

  Tasks This section represents our email parsing solution and contains tasks associated with a booking. You may find Add Task button if you open any booking. If you use it and create a task it will be shown in a tab below as unresolved (until someone resolves it). To resolve the task you need to pick it up in Bookings -> Tasks section and do required action. The default columns in tSome readers

• Shifts, Shift Adjustments, Scans

  Ticket Terminals is a section of your account where you can find information about: Shifts Shift Adjustments Scans Terminals Locations Duties Sellers [Targets](/en/article/terminals-lSome readers

• Terminals, Locations, Duties, Sellers, and Targets

  Terminals In this section you can see an overview of all your ticket terminals. On the top of the screen you can see 3 pie charts: Device - types of devices you are using Version - of the Ventrata application OS - operating system Below you can find a list of all your devices with the following information: Name - of particular device Activated - yes / noSome readers

• Messages, Print Errors, Configs

  Messages Ventrata allows for a limited communication between the operation and the terminals, so you can send messages to individual sellers or to a particular location directly via Ventrata dashboard. The communication can also happen from terminal to operation. For more information about Messages see the article Communication with Sellers. ![](https://storage.crisp.chat/users/helpdesk/website/f7d3bddabada0800/vystrizekpng_mz830i.pngSome readers

• Resellers and Reseller Level

  In this section of your account you can find all the subjects reselling your products, such as hotels, OTAs etc. It’s divided into the following subsections: Resellers Agents Bands Reclaims Top-ups [Batches](/en/article/batches-voucherSome readers

• Agents, Bands, Reclaims, Top-ups, Invoices

  Agents In this section you may find an overview of all the agents with the following default information: Name - of the agent Reseller - who the agent works for Active - whether they are active or not Admin - whether they have admin rights Email Last Login Date Creation Date Note that all columns can easily be filtered by clicking on them. You may alsSome readers

• Batches, Vouchers, Rewards, Portals, Connections, Webhooks, Mappings

  Batches Batches are used to pre-authorise reseller sales. They are like vouchers except without the product and number of tickets being pre-set. It’s like a shortcut to a reseller voucher but without the product / tier. It automatically opens up the reseller voucher flow for a given reseller but you still have to choose the product and tiers. With Vouchers you need to specify the tier and the number of tickets per voucher. You can see the following default columns here: Active **RanVery popular

• Product Level

  If you create a new Product, you may customise it with many different settings. After clicking on a particular product, you may find the following tabs: Tickets Cutoffs Fields Extras Fares Rates Options Tours Dropoffs Combination Discounts Comparisons General Availability Allocations Opening Hours Gallery Images Banner Images Branding ![](https://storage.crisp.chat/users/helpdesk/website/fVery popular

• Availabilities, Closures, Rates, Items, Stocks, Operators, Operator Invoices, Barcodes

  Availabilities These are availability variations. If you change the availability for a particular product (date, month, option, tour, source, group, season) the system will automatically create a variation here. This section shows an overview of your variations with the following default columns: Product Group Open - whether the availability is open or closed Capacity Score - the higher the more general, indicate which one gets applied if two different availabiVery popular

• Categories, Destinations, Promotions, Questions, Seasons, Tax Rates, Notices

  Categories Categories serve the purpose of sorting products on a webpage. You can also assign these to any sales channel. If you create a category, you may attach it to particular products in order to group them together, e.g. London Tours, Night Tours, and Hop-On Hop-Off Tours. You may also feature a specific category on a website. To do so, go to the Web Checkout details and select Featured Category, which will be shown on the homepage. All Products Category then serves for sortinVery popular

• Groups, Templates, Receipts, Email Templates, Campaigns, Waivers, Itineraries

  Groups Groups are used to share buses between two different products on the same route. Passengers are distributed between them according to free seats. To create a group use + New Group button and set: Name Active - yes or no Default Capacity Open - yes or no Exclusive - if a group is booked once then it is not bookable by anyone else, the first people toPopular