• Ventrata Widget

  What is Ventrata Widget Ventrata widget is used by your clients for booking via web checkout. It's part of each product page on ventrata web checkout, but it can be also integrated into external websites. All you need to do to enable it is to copy paste the unique string of HTML code, which you can find in Web Checkout - Checkouts section. (https://storage.crisp.chat/userPopular

• Mailjet Variables

  Mailjet variables are used to customise your Mailjet templates used for Campaigns. They allow you to insert specific information on the template, which can vary from case to case. You can see the list of current variables below. Booking Details var:BOOKING.ACTIVEFROMISO8601 - shows since when the booking is active in ISO format var:BOOKING.ACTIVETOISO8601 - shows until wPopular

• Ventrata Glossary

  Bookings Customer - refers to the person who made the reservation Status - refers to the current status of a reservation: Redeemed - already used. All orders made through a point of sale are redeemed because they are sold as entrances Part Redeemed - partly used. Not all includes have been redeemed, in the case of packages Balance Due - the outstanding amount to be paid Cancelled - annulled Pending - orders have a timeout period. This can be setPopular

• Mailjet Campaigns

  Table of contents Creating a mailjet key and adding it to Ventrata Creating a new template Adding varialbles to the template Creating the Campaign within Ventrata 1. Creating a mailjet key and adding it to Ventrata To access Mailjet go to mailjet.com and create new account. Click on the icon with your name at the top right corner and select Account settings. In REST APISome readers

• Managing Seated Resources

  There are instances in which an operation needs to manage seated resources, not only availability, but where on the resource the end customer is to be placed. A good example would be a seated coach or boat, where the customer wants to have their party seating next to each other. In order to get started with seated resources, you'll want to explore our resources in more detail. You can start by creating a new Resource in Products -Resources section (if you already don't have one), and cheSome readers

• How to use the resources to manage product availability

  How to create a resource From the dashboard, select Product Resources On the resources page select New Resource (https://storage.crisp.chat/users/helpdesk/website/f7dFew readers

• Issues with the Product Availability

  One of the most common issues you may encounter is a situation when your product looks like it has no availability, even if it should have, hence it cannot be booked at all. There is a couple of things to check in such a case. 1. Product details Look up a particular product in the Products -Products section and click on this icon. All the following settings have to be met, so the product isFew readers

• New Integrations for Resellers

  From now on there are new connections you can use in Ventrata. Simply go to Resellers Connections and click the New Connection button: From the list then select the desired connection and do not forget to fill in some more information about the connection if required. New integrations are: CitySightSeeing integration Brussels Card integration For Brussels CFew readers

• Notifications for Operators

  There is a new support for operators in Ventrata. In case if operators will not get all bookings update emails you can allow them to get notifications. On the specific operator tick the box Allow Notifications as shown below:Few readers

• Option to switch between datasets in Manifest (booking/tickets)

  Now you can switch between datasets on manifests. The manifest must have enabled Custom Columns as shown below: Afterwards if you go to its dispatches, at the top you can click on Dataset button and switch between them.Few readers

• Cancellation refactor

  Cancellation refactor Right now during cancellation of some booking it is not possible to create a new cancellation reason. Ventrata refactored this feature and there are different cancellation reasons listed in a drop-down menu from which the client has to choose from: If the cancellation reason is not within the list, please use the reason "Other" as shown below and usFew readers

• Recalculating the Rates

  There are instances where you want to recalculate rates on the reseller’s booking. This could be after making an update to the pricing. How to recalculate rates On the Bookings table select the bookings you want and you Bulk Actions Recalculate Rates.Few readers

• Concierge Walkthrough

  Table of Content Logging in Selling Products Bookings Creating New Agents Rewards Logging in To log into the concierge portal, visit your exclusive website (e.g. agent.yourdomainname.com) and sign in using your credentials. It's listed in Supplier Settings details. If you don’t have an account, use the green Register New Account button and fill inPopular

• Gift Cards

  Gift cards are a new feature in Ventrata that allows customers to purchase a voucher, for any amount they wish, that can then be used to purchase any of your products. These can be redeemed both on the customer-facing website and on the backoffice by staff Selling gift cards online Gift cards can be purchased on your website at any product checkout. On any product page you will see a Buy Gift Card button in the top right above the calendar and ticket options. (https://storage.criPopular

• Custom Receipt Templates

  The custom receipt templates are a new feature that will allow you to create a custom receipt for any specific product. It will allow you to include copy, advertisements, any legal requirements, or anything else product-specific on a per-product basis without affecting your familiar, global receipts that print for all other products. Creating a New Template To create a new receipt template: Click on Products and, at the bottom of the list, choose Receipts. This will take you tPopular

• Balance Payments Through the Website

  Until now, the only way to pay for bookings that had a balance due was to collect the card details over the phone or take the money when they showed up with their voucher. Now, when you press the Email Receipt button on an order and send a receipt, it will bring up a Pay Balance Now button. This will take customers to the web checkout and allow them to pay the remaining balance, after which they will receive their tickets. (https://storage.crisp.chat/users/helpdesk/website/f7d3bdSome readers

• Printing Variables

  Printing variables are used to customise your transaction, booking or ticket receipts. They allow you to insert specific information on the printed receipt, which can vary from case to case. You can see the list of current printing variable below. At the bottom you can see a matrix of usage of particular variables divided into Transactions, Individual and Group sections. Supplier Details (You can add the supplier logo) supplier.telephone - the phone number set upPopular

• Product Customer Fields Customisation

  If you go to particular product page and open the Fields tab below the product name, you can now define following fields that are visible / required either per booking, or per ticket: Full Name First Name Last Name Company Email Mobile Language Country Address Notes They can be customized by source using the dropdown in the bottomSome readers

• Smarter Commission Deduction on Promotions

  You may now choose out of four available settings if you are creating a new or editing an already created promotion in the Products Promotions section: Deducted from commission Deducted from wholesale rate Split 50 / 50 Pro-rata Note that you may find examples with comparisons of particular settings after choosing the desired one at the bottom of the promotiSome readers

• Web Checkout Navigation

  You might have seen some of Ventrata’s sites with drop-down navigation to other pages, and could be wondering how to set it up. This guide aims to help you get that done: This is set on a Web Checkout level under the Navigation bar. Simply hit + NEW NAV button and fill in thSome readers

• How to Reorder Products on a Web Checkout

  Ever wondered how to change the order of particular products in various categories on a web checkout? It's easy and takes just few steps, including Featured Products on a homepage and All Tours and Activities category. The principle is always same - go to the Products - Categories and open the category you would like to reorder. You will see Product List on the right side ofSome readers

• Operator Access

  This is important for operators that run with limited availability resources (such as for city tours) or that need to meet and greet clients beforehand (such as for small guided tours). Bear in mind that they will have access to all the booking information, but won’t be able to make any changes to bookings. To set operators up, go to the Operators tab under Products: Then select theSome readers

• Reconciliation of a Shift

  Once a sales shift is ended, Ventrata allows cashiers to start doing the shift reconciliation, making sure that the amount of cash, card, and vouchers that have been brought in correspond to the sales that the seller has made through the applications. These may differ because of errors on part of the sellers, money is lost, etc. The cashier is a user with access to the shift management tool in Ventrata backend, and their responsibility is to check what the sellers turn in anPopular

• Communication with Sellers

  Ventrata allows for a limited communication between the operation and the terminals, so you can send messages to individual sellers or to a particular location directly via Ventrata dashboard. The communication can also happen from terminal to operation. You can find this functionality at the Ticket Terminals -Messages section. Operation to Users (https://storage.crisp.chat/users/helpdesk/website/f7d3bddabada0800/vystrizekpng1Some readers

• Fares

  This functionality allows you to dynamically control the pricing by the time before departure and by the actual availability. It's called Fares in the dashboard and you can find it on a product level. To create a new Fare use + New Fare button and set any of the following: Name - how you want to call the fare Conjunctive Operator - OR / AND Vacancies - number of spaces lPopular

• Roles

  Roles determine which actions a particular user is authorised for. To create and assign a role go to the Account Settings (via Admin section which is labeled with your name at the top right corner of a dashboard). You may find a lot of checkboxes with specific access here. You are granting an access by simply ticking the box. You may tailor a role up to your liking (e.g. finance, accounSome readers

• Reseller Invoicing and Reporting

  Invoicing and managing payments with your resellers becomes exponentially more difficult the more resellers you have. Invoices are generated by the supplier and are visible to each reseller on their dashboard. Generating a New Invoice Go to Invoices subsection in your *ResellersPopular

• Working with Reports

  Reports are the way to find filtered, detailed information about focused aspects of your operation. They are useful for both finance and day-to-day operations. They break down all the information by revenue, tickets, and payment fees. Generating Reports All logic will be shown on Bookings Bookings section. Reports are generated from several sections. The right topmost corner of a page contains the report generator menu (accessed bPopular

• Table Page

  The Table View in Ventrata is a method of seeing all of the data in a way similar to a pivot table. It will let you filter all the data stored in the database and create reports. Another nice feature is that it will save your views so that you can always see it this way! The Search Feature Every search feature has a search bar on the left side where you can type and look for specific data. Next to it, there is the button Saved Searches. The right side consists of three buttons - ShPopular

• Blocked Shifts

  Sometimes you may come across Blocked shift in your shift overview in Ticket Terminals -Shifts section. It's one of the statuses. This may happen when the shift was not ended in 12 hours (the system has to close it automatically after 12 hours of inactivity). It will block that particular terminal from being used until the blocked shift is ended properly. To do so, any other seller (canSome readers

• Reseller

  Table of Content Creating a New Reseller Reseller Options Reporting Options Reseller Information Options Invoices and Billing Information Credit Limit Settlement Methods Other Settings Online Affiliates Default Pickup Options Allowed Card Brands Scheme Product Settings Rates Other Options 1. Creating a New Reseller To create a new reseller (one that hasn’t registered through the concierge portal), go to ResePopular

• Agents

  Table of Content Creating an Agent on the Backoffice Agent Options An Agent is the person who performs a sale for a reseller that sells products on your behalf. They can have a login or not. They will have a login if they’re carrying out sales through a trade portal. They will not if they sell paper vouchers. 1. Creating an Agent in the Backoffice Head to the AgentSome readers

• Bands

  Table of Content Creating a Band Band Scheme What Can Be Sold in a Band Setting Product Prices Bands are how Ventrata structures commissions for Resellers. You can edit the commission on the reseller itself, but an operation often has resellers numbering in the thousands. Because most will have the same commission structure, Ventrata operates with Bands. 1. Creating a BanSome readers