Multi-date packages are products, which contain (include) multiple products (includes), the travel dates of which can be several days apart. This provides added flexibility to customers planning their journey across multiple days in advance and to operators, who can now configure flows to cater to a variety of customer demands.

Create Multi-Date Package Product

In your Ventrata dashboard, go to Product > Products.



Create a product by pressing the + New Product button.



Enter the name of your product.

The URL path auto-populates using the name.



Scroll down to the product form and tick the 'Package' checkbox.
In the 'Validity Days' field, enter how many days the includes' travel dates can be apart from each other.

The number of validity days refers to the range of dates within which the travel dates of includes can be booked. Travel dates of packages with more than one include are determined by the travel date of the first date selected on any of the includes. For example, if validity is set to 10 days on a package with more than one include, the travel date first selected delimits a 21-day range with the first selected date in the middle, allowing a travel date selection of the second include 10 days before or after the first selection. See the example below. If validity days are set to 0, travel dates of all includes are on the same date as the first selected date. See the example below.

Tick the 'Package Multi-Date' checkbox.



WARNING: DO NOT CHECK the Package Product checkbox when creating a Multi-Date Package.

Adjust the rest of the settings to your needs, then press the Create Product button.

Add Includes

Each include is in fact a regular product, which can be included in the package product.

On the product level of the package product, go to the Included Products tab.



Press the + NEW INCLUDE button.



Tick the 'Optional' check box if the include does not have to be selected to complete a booking. The include is required if the box is left unchecked.



Select include groups if available.

Include groups are typically used for city passes. You can group includes into levels (for example, Premium or Standard) and offer a number attractions in each group.



Check the 'Offset Duration' checkbox if you wish to offset the travel date of the include by the duration of the package.

You can offset duration for return tickets.



Enter by how long to offset the include from the package in minutes, hour or days.



Select a product to include in the package. If the product contains an option, please select that as well.



Select a unit set on the include or keep the default package unit.



Enter an interval to reserve time before the next redemption if necessary.



Tick the 'Allow Overlap' checkbox if the tour dates of your package includes can overlap.

Notice the behaviour of two included products in the calendar when ‘Allow Overlap’ IS NOT enabled on either product. If both products are offset in days, then guests cannot book these two products for the same day. If both products are associated with timeslots (specific tour times), then guests cannot select overlapping timeslots or timeslots in the range of the other product’s duration.



Tick the 'Open Dated' checkbox if a tour date does not have to be selected at the time of booking.

Open Date must also be set on the included product (Required Date).



Select a specific tour time set on the include or leave blank to inherit all tour times.



Press the Create Include button.

Inheritance Grid

This table illustrates where elements of a multi-date package product are pulled from. Where both the package product and the include can provide the element, include settings

	Multi-Date Package	Included Products
Options	✅	❌
Date & Time (opening hours)	❌	✅
Units	✅	❌
Price	✅	❌
Unit Extras	✅	✅
Booking Extras	✅	❌
Items	✅	❌
Promotion	✅	❌
Pickup	❌	✅
Question per Ticket	✅	✅
Question per Booking	✅	✅
Upgrades	✅	❌
Cross-Sell	✅	❌
Notices	✅	✅
Booking Contact Fields	✅	✅
Unit Contact Fields	✅	✅
Meeting Points	-	✅
Language Option (tour commentary)	✅	❌
Optional Package Required	✅	❌
Terms	✅	✅
Number of Included Package
Alert Notice	✅	❌
Open Date (of included product)	✅	❌
Charity Roundup Message	✅	❌
Resource Allocation	❌	✅
Different Price for Time Slot	✅	❌

Multi-Date Package on the Web Checkout

EXAMPLE: Validity Days - 10

A package with validity days set to 10 allows the customer to select individual includes within a 10-day time period. The travel date of the first include determines the travel dates of the other includes (10 days before and 10 days after the first include's travel date are available).

On the web checkout, select a product.



Select the number of tickets.
Press Continue on the bottom bar.



Select the travel dates and times of your includes.

Notice that the first include is booked for 17 April and the date picker of the second include allows booking 10 days before or after 17 April.



The second include is booked for 9 April, therefore the third include can now be booked within a much shorter period to accommodate the 10-day validity of the package.



You can change individual travel dates by pressing the selected date or you can reset all dates by pressing the Reset selection button.

EXAMPLE: Validity Days - 0

A package with validity days set to 0 determines the travel dates of subsequent includes based on the date selected on the first include.

On the web checkout, select a product.



Select the number of tickets.
Press Continue on the bottom bar.



Select the travel dates and times of your includes.

Notice that the first include is booked for 10 April and the travel date of the second include is pre-selected to 10 April.

Updated on: 09/04/2024