Notifications
Notifications are automatic email or SMS messages to your team regarding various updates related to
bookings,
changes in inventory levels,
updates to product availability or fares,
or messages from your team members in the field.
In the Ventrata dashboard, go to Activity > Notifications.
Make sure that the correct destination is selected.
Press the + New Notification button.
Select an event that triggers the notification.
Select one of the booking notification options
Booking Confirmation - a booking in the selected destination is confirmed
Booking Update - a booking in the selected destination is updated
Booking Cancellation - a booking in the selected destination is cancelled
Booking Redemption - a booking in the selected destination is redeemed
Select which products trigger the notification or keep 'All Products'
Select the booking sources where a change to the product was made.
Select the types of bookings that trigger the notification.
Enter the email addresses of the notification recipients and/or their phone numbers including the country code, no spaces.
Tick the 'Use Customer Language' checkbox to deliver notifications translated into the customer's preferred language as provided during checkout.
Translations of the relevant keys must be provided in Supplier Settings for this to be enabled.
Select 'Item Stock Change' from the list of events.
Select which items trigger the notification or keep 'All Items'.
Make sure you have set up Stocks for all the items that should trigger the notification.
Enter the threshold number of items that, if the actual stock falls below, will trigger a notification.
Enter the email addresses of the notification recipients and/or their phone numbers including the country code, no spaces.
Tick the 'Use Customer Language' checkbox to deliver notifications translated into the customer's preferred language as provided during checkout.
Translations of the relevant keys must be provided in Supplier Settings for this to be enabled.
Select the 'Product Availability Change' from the list of events.
Select which products trigger the notification or keep 'All Products'.
Enter the threshold number of vacancies that, if availability falls below, will trigger a notification.
Select the booking sources where a change to the product was made.
Select the types of bookings that trigger notifications.
Enter the email addresses of the notification recipients and/or their phone numbers including the country code, no spaces.
Tick the 'Use Customer Language' checkbox to deliver notifications translated into the customer's preferred language as provided during checkout.
Translations of the relevant keys must be provided in Supplier Settings for this to be enabled.
Select the 'Product Fare Change' from the list of events.
Select which products trigger the notification or keep 'All Products'.
Select the booking sources where a change to the product was made.
Select the types of bookings that trigger notifications.
Enter the email addresses of the notification recipients and/or their phone numbers including the country code, no spaces.
Tick the 'Use Customer Language' checkbox to deliver notifications translated into the customer's preferred language as provided during checkout.
Translations of the relevant keys must be provided in Supplier Settings for this to be enabled.
These notifications are triggered only by users (sellers) messaging from the Ventrata terminal app. Outgoing messages from the dashboard do not trigger notifications.
Select 'Terminal Message' from the list of events.
Enter the email addresses of the notification recipients and/or their phone numbers including the country code, no spaces.
Tick the 'Use Customer Language' checkbox to deliver notifications translated into the customer's preferred language as provided during checkout.
Translations of the relevant keys must be provided in Supplier Settings for this to be enabled.
bookings,
changes in inventory levels,
updates to product availability or fares,
or messages from your team members in the field.
Create New Notification
In the Ventrata dashboard, go to Activity > Notifications.
Make sure that the correct destination is selected.
Press the + New Notification button.
Select an event that triggers the notification.
Booking Notifications
Select one of the booking notification options
Booking Confirmation - a booking in the selected destination is confirmed
Booking Update - a booking in the selected destination is updated
Booking Cancellation - a booking in the selected destination is cancelled
Booking Redemption - a booking in the selected destination is redeemed
Select which products trigger the notification or keep 'All Products'
Select the booking sources where a change to the product was made.
Select the types of bookings that trigger the notification.
Enter the email addresses of the notification recipients and/or their phone numbers including the country code, no spaces.
Tick the 'Use Customer Language' checkbox to deliver notifications translated into the customer's preferred language as provided during checkout.
Translations of the relevant keys must be provided in Supplier Settings for this to be enabled.
Item Stock Change
Select 'Item Stock Change' from the list of events.
Select which items trigger the notification or keep 'All Items'.
Make sure you have set up Stocks for all the items that should trigger the notification.
Enter the threshold number of items that, if the actual stock falls below, will trigger a notification.
Enter the email addresses of the notification recipients and/or their phone numbers including the country code, no spaces.
Tick the 'Use Customer Language' checkbox to deliver notifications translated into the customer's preferred language as provided during checkout.
Translations of the relevant keys must be provided in Supplier Settings for this to be enabled.
Product Availability Change
Select the 'Product Availability Change' from the list of events.
Select which products trigger the notification or keep 'All Products'.
Enter the threshold number of vacancies that, if availability falls below, will trigger a notification.
Select the booking sources where a change to the product was made.
Select the types of bookings that trigger notifications.
Enter the email addresses of the notification recipients and/or their phone numbers including the country code, no spaces.
Tick the 'Use Customer Language' checkbox to deliver notifications translated into the customer's preferred language as provided during checkout.
Translations of the relevant keys must be provided in Supplier Settings for this to be enabled.
Product Fare Change
Select the 'Product Fare Change' from the list of events.
Select which products trigger the notification or keep 'All Products'.
Select the booking sources where a change to the product was made.
Select the types of bookings that trigger notifications.
Enter the email addresses of the notification recipients and/or their phone numbers including the country code, no spaces.
Tick the 'Use Customer Language' checkbox to deliver notifications translated into the customer's preferred language as provided during checkout.
Translations of the relevant keys must be provided in Supplier Settings for this to be enabled.
Terminal Messages
These notifications are triggered only by users (sellers) messaging from the Ventrata terminal app. Outgoing messages from the dashboard do not trigger notifications.
Select 'Terminal Message' from the list of events.
Enter the email addresses of the notification recipients and/or their phone numbers including the country code, no spaces.
Tick the 'Use Customer Language' checkbox to deliver notifications translated into the customer's preferred language as provided during checkout.
Translations of the relevant keys must be provided in Supplier Settings for this to be enabled.
Updated on: 10/04/2024
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