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Pickups is the section of Ventrata where you can add pickup routes to tours. Ventrata has a pickup engine that will automatically give the client a location for pickup and assign it to a dispatch for your drivers (given a hotel pickup). It’s basic components are hotels and pickups and these form a route.

The sections under Pickups are:



In this subsection you can see an overview of all of your pickups with the following information:

Address - shows address of the pickup
Radius - in which the system offers a choice of the three next closest pickup points
Latitude - for google, to give exact directions how to get to the pickup point
Longitude - for google, to give exact directions how to get to the pickup point
Duplicate - the system looks at similar names or similar addresses and suggests duplicates to avoid reentering the same data twice

Pickup is simply an address with a name added to it. For creating a new pickup, press + New Pickup button and set:

Name - the name of the pickup you want
Zone - a tag for a pickup
Address - the address of the pickup
Directions - extra information for the pickup site
Exact match - when there is no radius used (an exact point)
Pickup Radius (miles) - in which the system offers a choice of the next three closest pickup points

You need to allow Hotel Search and / or Address Search in a product details.

Then the following options will be provided to customer on a web checkout:

We have replaced the hotel list with a Google auto-complete according to the Google Place ID.

The system finds the closest pickup point to the chosen hotel or address.

If there isn't one within a one-mile radius (this can be configured), it offers a choice of the next three closest pickup points. So regardless of the route assigned to the tour, and regardless of the chosen hotel, the system will always try to find the most convenient pickup for the customer.

Each pickup needs an address (or latitude / longitude) and Google will give directions on how to get from their chosen hotel to the nearest pickup and make recommendations (walk, taxi, train, etc) as Google Maps does already.


In this subsection you can see an overview of all of your routes with the following information:

Group - resources with availability (for example bus, van, etc), can be shared between tours
Area - the area this route is in (you set that)
Duplicate - if you need a similar route for a different time
Export - exports this route (CSV file)

Routes are different collections of hotels in a set order and with set times that the driver picks up your customers from for the tours.

To create a new one use + New Route button and set:

Time - the starting time of the route
Copy rates from - copies the route stops and times from another existing route
Add stop - adds a new stop (available pickup site for customers)
Time - the time of the pickup
Pickup - the name of the pickup (select from your lists of created pickups)

For adding a specific route to a tour, go to the desired product, open the Tours tab and create + New Tour.

You may select an existing route there. Also don’t forget to enable the Pickup available checkbox then.


In this subsection you can see an overview of all of your dispatches with the following information:

PAX - the amount of passengers for a dispatch

You may use Show Columns, Saved Searches, Export, Bulk Actions (PrintAll) and Generate Report here as usual.

To create a new dispatch use + New Dispatch button and set:

Type - Pickup o Dropoff

When available, you can see a list of all bookings for the selected date that have some pickup with more information (Pickup, Product, Tour, PAX). Simply check the checkbox for the bookings you want to be part of your new dispatch.

You can view information or update a dispatch by clicking on it’s name. There are a few options of what you can do.

At the top right you can either Edit, Delete, View in Bookings, Download CSV, Print Manifest or Send Manifest. You can also see the name of the dispatch, driver name and the date.

The rest of the dispatch consists of a list of the bookings. In Customer column you can un-redeem a specific booking, in Booking column you see the booking reference and the name of the product. The next columns (AD, CH) are the numbers of the ticket types for this booking (the columns names depend on the booked tickets).

Pickup column consists of the name of the pickup, the name of the hotel and also the time of the pickup. Payment column shows the paid price for the booking and the last column Notes allows you to add some notes.

At the bottom there is Totals which shows the total amount of passengers for a dispatch.************************
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